Casino Complaint Gold Rock Casino (Now Rival)

[admin]

This thread has been imported from Casinomeister.
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First of all I'm not bashing the casino just trying to understand what is going on. I like Rival powered casinos and they have been good to me. Therefore, when I found "Gold Rock" I thought I would give them a try. I understand they switched from Wizard Gaming to Rival January 25th but I think they are having some issues. The format is the same as all Rival's...if you want to take a bonus you claim and then deposit. Pretty straightforward. If you grind out the playthrough (3K) in this case you submit your withdrawal. Which I did on February 4th (I also emailed my docs the 3rd or 4th). It isn't that much but I had it to $600 and then went down to $300 and decided to try and cashout. This is where it gets interesting. Monday, the 9th I get an email (after several emails asking if they ever got my emailed docs) that my docs were approved. O.K. normally once that happens the $$ are transferred and it's a done deal. Tuesday, no money, (but withdrawal is approved), Wednesday no money, and yes I have emailed a bunch and have chat transcripts), Thursday, "you should have your money today", that was in the morning. 10 hours later via chat "today is only 24 hours maybe tomorrow). Friday (today) no money. Just curious if anyone else has tried these people, cashed out and actually got paid. Oh, and support hasn't answered an email in 3 days and today "live Chat" is closed:confused:


Original Thread at Casinomeister... (http://www.casinomeister.com/forums/casino-complaints-non-bonus-issues/29501-gold-rock-casino-now-rival.html)

[TheGamblingGuru]

I've actually had a couple of players cash out with them over the past two weeks and everything went smooth. It was the usual 5 day process though as it is with most Rivals it seems.

On another note Gold Rock had taken down the two "Scary" games on Friday and was the only Rival to do this so I inquired with Anne Miller there about this and she sent me this back:

Hi Rob,
Yes, both games were taken down temporarily, to be tested for
irregularities. We'll have them back as soon as it is done.
Best regards,
Anne

[admin]

Bonusstreak has some more info on the Scary Rich situation I think.

[bonustreak]

Yeah I sure do...lol My players have had a good go on Scary Rich so they have pulled the games from the software and from what I hear Rival was not very happy about it. I got a call from Sam today because I did mail and say hey what is going on here I have never heard of this happening before and his response was the slot was killing them and paying out at 200% so they had it pulled to see if there were bugs :rolleyes: Now my thoughts are would this be a problem with all the other Rivals? He said he would get back to me on this...lol

[KasinoKing]

Update on the original post:
The OP asked if I could help, so I fired off an e-mail to the affy team on Feb-16 and the player was paid inside 2 hours!

Maybe just coincidence, or maybe not... :cool:

KK